Service Coordinator – Crawley, UK

Mackay Marine is a global company that sells, installs, and services marine navigation and communication equipment onboard commercial ships around the world. Mackay employs more than 460 people across 45 service locations in 17 countries, including the Americas, Europe, Asia, and Africa.

Mackay currently has an exciting career opportunity for a fulltime Service Coordinator to join our busy team in our Crawley, UK location. Mackay offers on-the-job training, and an attractive salary based on experience as well as a competitive benefit package.

Service Coordinator Responsibilities:

1. Provide excellent customer service by quickly responding to customer enquiries and/or requests for onsite repairs via email or by telephone as well as promoting Mackay’s services and locations.
2. Dispatches technicians to sites in and around the UK.
3. Keeps the customer informed and presents them with a “positive complete service experience” on every job.
4. Keeps technicians informed of any changes to the vessel schedule or work to be performed.
5. Works with the inventory team to make sure that the spare parts are available and set aside for each job.
6. Responsible for invoicing, recordkeeping, and other general administrative duties.
7. After hours/weekend call rotation.

 Service Coordinator Qualifications:

• Experience in service coordination or similar role is preferred but not required.
• Education to GCDE & A-Level preferred or relevant industry experience.
• Computer literacy in Microsoft Windows, Word, Excel, and Outlook are essential.
• Strong client service mentality.
• Strong written, verbal, and telephone communication skills in English is required.
• Valid Driver’s License & Reliable Transportation

Mackay is a fair and equal opportunity employer.  All individuals with the required experience, skills, and qualifications are encouraged to apply via our website.

Candidates must be legally authorized to work in the UK and pass a thorough background check.